Performance Officer Digital Channels

Anne-Catherine Zoller recrute

Description de l'offre

Are you looking for a position as specialist in the gathering, consolidating and reporting of performance data within our online and mobile banking department? Are you someone who is … -organized and meticulous, with an eye for detail: you are able to manage large amounts of detailed information in a constantly-changing environment, observing a pre-arranged timetable and respecting agreed deadlines -proactive, independent, and results driven: you are not satisfied with work of an average quality and strive for continuous improvement. You are not afraid to take the initiative, and you flag up potential problems in a proactive fashion -able to work independently whilst also being a team player And you also have… -a Bachelor or Master degree in business administration, accounting, economics, finance or ICT -excellent numerical and analytical skills: working with numbers is your second nature, and you are able to derive the key messages from a vast amount of data -very good Microsoft Office skills (Excel, PowerPoint and Word) -an excellent knowledge of Dutch and/or French and English -a keen interest for new media, internet and mobile banking distribution channels -professional experience of 1 or 2 years in a similar role is a plus (but not a must)

Complément d'information

ING Belgium SA/NV services all banking customers with a wide range of financial products and via the distribution channel of their choice. ING Belgium SA/NV employs 9,275 FTE and is a full subsidiary of ING Group N.V. which services 61 million private, corporate end institutional clients in more than 40 countries in Europe, North America, Latin America, Asia and Australia.

Are you looking for a position as specialist in the gathering, consolidating and reporting of performance data within our online and mobile banking department?
 
 
Are you someone who is … 
 
-organized and meticulous, with an eye for detail: you are able to manage large amounts of detailed information in a constantly-changing environment, observing a pre-arranged timetable and respecting agreed deadlines
-proactive, independent, and results driven: you are not satisfied with work of an average quality and strive for continuous improvement. You are not afraid to take the initiative, and you flag up potential problems in a proactive fashion
-able to work independently whilst also being a team player
 
 
And you also have…  
 
-a Master degree in business administration, accounting, economics, finance or ICT
-excellent numerical and analytical skills: working with numbers is your second nature, and you are able to derive the key messages from a vast amount of data
-very good Microsoft Office skills (Excel, PowerPoint and Word)
-an excellent knowledge of Dutch and/or French and English
-a keen interest for new media, internet and mobile banking distribution channels
-professional experience of 1 or 2 years in a similar role is a plus (but not a must)
 
 
… then you are our new Performance Officer Digital Channels
 
 
Your role …
 
-Provide a continuous overview on the operational, financial, commercial and people performance of the Digital Channels department
-Ensure accuracy and completeness of the department’s performance data
-Prepare the monthly Balanced Scorecard and underlying reports (People Report, Key Risk Indicators, …)
-Monitor and report on the status of the Project Portfolio (milestones, budget)
-Analyse data in the reports and support management with ad hoc analyses and decision support analysis
-Define, use and continuously improve reporting templates
-Guard the data quality in the different data sources
 
 
Your work environment at ING …  
 
ING Belgium is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide range of financial products and services via the distribution channel of their choice (click and face). Customers of ING Belgium are as well retail and private banking clients, as well as small, medium and large enterprises.
 
The department Digital Channels is responsible for the online customer experience on ing.be, online and mobile banking. The team services all customers of ING Belgium and is a cornerstone in realizing the strategy.