First Line Service Engineer

Orange Cyberdefense Belgium recrute

Description de l'offre

About you
 Ability to work in a team, to report and to work under pressure
 Good Communication skills and Customer Oriented
 Rigorous and ambitious
 Passionate about IT
 Following or planning to follow a Bachelor in IT
 Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
 Working / Technical English mandatory + French or Dutch
 Cisco CCNA knowledge is a plus

Complément d'information

Tasks
 Day-to-day incoming calls/mails management for the NSOC
 Creation, handling and follow-up of incidents notified by supervisor or customers
 Escalation management (making sure 2nd line & 3rd line respects SLA’s)
 Resolve incidents for which established processes are defined
 Keep CMDB up-to-date
 Possible evolution towards 2nd line support role (solving incidents and deployment of
equipment at client’s)
Location: Brussels
Contract : Internship contract

Personne de contact

Tél. :+ 32 3 360 90 20